Information We May Collect

Depending on how you interact with Trailviora™, we may collect or process different categories of personal information.

• Contact information such as your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information including order numbers, products purchased, order value, shipping details, transaction status, returns, and refunds.
• Customer account information if you choose to create or use an account.
• Information you voluntarily provide when contacting customer support.
• Device and website activity information such as IP address, browser type, device type, cookie identifiers, referring pages, and website interactions.
• Payment-related information required by Shopify and applicable payment providers to process or authorize a transaction.

How Information Is Collected

Personal information may be collected from several sources depending on how you use our website and services.

• Directly from you when you place an order, create an account, subscribe, or contact us.
• Automatically through cookies, logs, pixels, and similar technologies when you visit our website.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other service providers involved in completing your transaction.
• From analytics, advertising, or marketing services where those services are enabled and permitted.

Why We Use Personal Information

We may use personal information where reasonably necessary to operate Trailviora™ and provide our services.

• Process, verify, fulfill, and deliver customer orders.
• Send confirmations, shipping updates, and tracking information.
• Provide customer support and respond to inquiries.
• Review return, refund, dispute, and payment requests.
• Detect, investigate, or prevent fraud, misuse, and security incidents.
• Maintain, analyze, troubleshoot, and improve our website and services.
• Provide promotional communications where permitted and appropriate.
• Comply with applicable accounting, tax, legal, regulatory, or recordkeeping obligations.
• Establish, exercise, or defend legal claims.

Cookies & Similar Technologies

Trailviora.com and services supporting our store may use cookies, pixels, logs, tags, and similar technologies.

These technologies may support website functionality, shopping carts, checkout, customer preferences, analytics, website security, fraud prevention, and advertising where applicable.

Your browser, device, or available privacy settings may allow you to restrict or remove certain cookies. Blocking cookies required for core website operation may affect cart, account, checkout, or other website functionality.

Service Providers & Disclosure

Personal information may be disclosed to third parties where reasonably necessary to operate our store, complete transactions, or provide requested services.

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial-service providers.
• Shipping carriers, warehouses, logistics providers, and fulfillment partners.
• Customer-service and communication providers.
• Hosting, analytics, cybersecurity, and fraud-prevention providers.
• Advertising or marketing providers where those services are enabled and permitted.
• Professional advisers, auditors, insurers, and other business service providers.
• Government, regulatory, judicial, or law-enforcement authorities where required or permitted by applicable law.

Information may also be disclosed in connection with a merger, acquisition, financing, restructuring, sale, or other transfer of all or part of a business, subject to applicable requirements.

Sale, Sharing & Targeted Advertising

Trailviora™ does not rent personal information to unrelated third parties for their independent use.

Depending on the technologies enabled on our store, certain advertising-related disclosures may be treated as a "sale," "sharing," or use for targeted advertising under some privacy laws even when no direct payment is exchanged for the information.

Where applicable, eligible users may use available privacy controls or contact us to exercise applicable choices.

Shopify

Trailviora™ operates its online store using Shopify's e-commerce infrastructure.

Information necessary to operate the website, process checkout, complete transactions, and provide related e-commerce functionality may therefore be processed through Shopify and applicable service providers in accordance with their own privacy practices and legal obligations.

Data Retention

Personal information may be retained for as long as reasonably necessary for order administration, customer support, transaction records, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the reason it is processed, and applicable requirements.

Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights regarding your personal information.

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a portable copy of certain information where applicable.
• Opt out of certain sale, sharing, targeted advertising, or profiling activities where applicable.
• Withdraw consent where processing relies on consent.
• Appeal certain privacy-request decisions where applicable.
• Exercise applicable privacy rights without unlawful discrimination.

Privacy rights may be subject to exceptions, limitations, and identity-verification requirements.

Submitting a Privacy Request

To submit a privacy-related request, email:

service@trailviora.com

Please use the subject line "Privacy Request" and clearly describe the request.

Include enough information for us to identify the relevant account, communication, or transaction. We may need to verify your identity before responding to certain privacy requests.

Marketing Communications

If you choose to receive promotional email communications, you may unsubscribe using the unsubscribe option contained in those communications or by contacting us.

Unsubscribing from promotional communications does not necessarily prevent transactional messages related to purchases, payments, shipping, returns, refunds, account security, or customer-support matters.

Information Security

We use reasonable administrative, technical, and organizational measures intended to help protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no internet transmission, electronic system, or data-storage method can be guaranteed to be completely secure.

Customers should protect their login information and contact us if they suspect unauthorized account activity or unusual activity associated with an order.

Children's Privacy

Trailviora™ is intended for general consumer shopping and is not directed specifically toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly submitted personal information through our website, please contact us so the matter can be reviewed.

International Processing

Trailviora™, Shopify, and other service providers involved in our store may operate in more than one country.

Personal information may therefore be processed or stored in jurisdictions different from the location where you access trailviora.com.

Where required, international processing or transfers will be handled subject to applicable requirements and available safeguards.

Third-Party Services & Links

Trailviora.com may rely on or provide links to third-party websites, platforms, applications, payment services, shipping services, or other providers.

The way those third parties collect, use, retain, or disclose information is governed by their own privacy policies and terms.

We encourage customers to review relevant third-party privacy information before providing personal information directly to those services.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices, service providers, legal obligations, or privacy requirements change.

The current version will be posted on this page together with an updated revision date.

Where appropriate or required, additional notice of significant changes may also be provided.